Terms of service

Effective Date: May 12, 2026

These Terms of Service (“Terms”) govern your use of the Grainix Parts website and the purchase of products from Grainix Parts (“we,” “us,” or “our”).

By accessing our website, placing an order, or using our services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or place an order.

1. Use of Website

You agree to use this website only for lawful purposes and in a way that does not interfere with the rights of others or the normal operation of the website.

You agree not to:

  • Use the website for fraudulent or unlawful purposes
  • Attempt to gain unauthorized access to our systems
  • Interfere with the website’s security or normal operation
  • Submit false, misleading, or inaccurate information
  • Use our website in a way that may damage our business, systems, or customers

2. Product Information

We make reasonable efforts to provide accurate product descriptions, images, specifications, pricing, and availability information.

However, product information may come from manufacturers, distributors, suppliers, or third-party sources. We do not guarantee that all product descriptions, images, specifications, fitment information, availability, or pricing will always be complete, current, or error-free.

Product specifications, packaging, part numbers, and manufacturer information may change without notice.

You are responsible for verifying that a part is compatible with your equipment before placing an order.

3. Fitment and Compatibility

Many products sold on our website are replacement parts that may require exact compatibility with a specific model, serial number, part number, brand, or equipment type.

Before purchasing, you should verify:

  • Part number
  • Model number
  • Serial number, if applicable
  • Product dimensions
  • Voltage, amperage, or technical specifications, if applicable
  • Manufacturer compatibility
  • Installation requirements

If you are unsure whether a part is compatible, please contact us before placing your order.

We are not responsible for incorrect orders caused by customer error, incorrect model information, incomplete fitment research, or failure to verify compatibility before purchase.

4. Pricing and Availability

All prices are listed in U.S. dollars unless otherwise stated.

Prices, discounts, product availability, shipping rates, and promotions may change without notice.

We reserve the right to correct pricing errors, product information errors, availability errors, or typographical errors at any time, including after an order has been placed.

We reserve the right to refuse or cancel any order if:

  • The item is unavailable
  • The price was listed incorrectly
  • Product information was incorrect
  • We suspect fraud or unauthorized payment activity
  • Additional verification is required
  • The order cannot be fulfilled for any reason

If your order is canceled after payment has been made, we will issue a refund to the original payment method.

5. Orders and Payment

By placing an order on our website, you represent that you are at least 18 years old or are using this website with the permission and supervision of a parent or legal guardian.

By placing an order, you agree that:

  • All information provided is accurate and complete
  • You are authorized to use the payment method provided
  • You agree to pay the total amount shown at checkout
  • Your order is an offer to purchase and is subject to our acceptance

We may request additional information to verify an order before processing or shipping it.

We reserve the right to refuse, cancel, or delay any order due to suspected fraud, payment issues, inaccurate information, availability issues, or other order-related concerns.

6. Payment Processing

Payments are processed through Shopify and/or third-party payment providers.

We do not store your full credit card number or complete payment credentials on our own systems.

Payment processing is subject to the terms, conditions, and privacy practices of the applicable payment provider.

7. Shipping and Delivery

We ship orders within the United States.

Orders may be fulfilled through our supplier network, fulfillment partners, or warehouse locations depending on product availability and shipping destination.

Processing times and delivery estimates are not guaranteed. Shipping times may vary based on:

  • Product availability
  • Supplier processing time
  • Order cutoff time
  • Carrier performance
  • Delivery destination
  • Weather, holidays, or other delays outside our control

Once an order has shipped, you will receive tracking information when available.

We are not responsible for delays caused by shipping carriers, weather, incorrect addresses, failed delivery attempts, or circumstances outside our control.

8. Shipping Address

You are responsible for providing a complete and accurate shipping address at checkout.

We are not responsible for delays, failed deliveries, lost packages, or additional shipping charges caused by incorrect, incomplete, or outdated address information.

If a package is returned due to an incorrect address, refused delivery, or failed delivery attempt, additional shipping charges may apply.

9. Risk of Loss

Risk of loss generally passes to the customer once the order is transferred to the shipping carrier.

If your package is lost, delayed, stolen, or marked delivered but not received, please contact us and the carrier as soon as possible. We will review the issue and may assist with a carrier claim when applicable, but we cannot guarantee refunds or replacements for packages confirmed as delivered by the carrier.

10. Damaged Shipments

If your order arrives damaged, contact us within 48 hours of delivery at:

info@grainixparts.com

Please include:

  • Your order number
  • Photos of the damaged item
  • Photos of the packaging
  • Photos of the shipping label
  • A brief description of the issue

We may require this information to review the issue and assist with a carrier or supplier claim.

11. Returns and Refunds

Eligible items may be returned within 30 days of delivery, subject to our return requirements.

To be eligible for return:

  • The item must be unused and uninstalled
  • The item must be in its original packaging
  • The item must not be damaged, altered, or missing components
  • The item must show no signs of installation or use
  • A return authorization must be requested before sending the item back

To start a return, contact us at:

info@grainixparts.com

Please include your order number, part number, reason for return, and photos if applicable.

Returns sent without prior authorization may not be accepted.

12. Non-Returnable Items

The following items may not be eligible for return:

  • Custom-order items
  • Special-order items
  • Final-sale items
  • Opened or installed items
  • Used, damaged, or altered items
  • Electrical parts showing signs of installation
  • Control boards, thermostats, sensors, switches, and similar parts showing signs of use or installation

Because electrical parts and control components can be damaged by improper installation, returns may be denied if the item shows signs of installation, handling damage, or electrical damage.

13. Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error, such as receiving the wrong item.

Original shipping charges may be non-refundable unless required by law or unless the issue was caused by our mistake.

If an item is defective or incorrect, we may request photos, part numbers, packaging images, or other documentation before approving a return, refund, or replacement.

14. Refunds

Once a returned item is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Refund processing times may vary depending on your bank, payment provider, or card issuer.

We reserve the right to deny or reduce a refund if the returned item is used, installed, damaged, missing parts, not in original packaging, or otherwise does not meet our return requirements.

15. Cancellations

Orders may be canceled only if the order has not yet been processed, fulfilled, or shipped.

Because some orders are sent quickly to suppliers or fulfillment partners, cancellation is not guaranteed.

To request cancellation, contact us as soon as possible at:

info@grainixparts.com

If the order has already shipped or entered fulfillment, it may need to be handled as a return according to our return policy.

16. Supplier Fulfillment and Dropshipping

Grainix Parts may fulfill orders through supplier warehouses, distributors, manufacturers, or fulfillment partners.

We do not manufacture most products sold on our website.

Product information, availability, shipping times, and packaging may come from third-party suppliers or manufacturers.

We make reasonable efforts to work with reliable suppliers, but availability, fulfillment timing, packaging, and product information may vary.

If an issue occurs with an order, we will review the situation and work toward a reasonable resolution when possible.

17. Product Installation

Some products sold on our website may require professional installation, technical knowledge, licensing, or specialized tools.

You are responsible for ensuring that products are installed safely and correctly.

Electrical, gas, HVAC, refrigeration, appliance, and commercial equipment parts may involve safety risks if installed incorrectly.

We strongly recommend that installation, repair, or diagnosis be performed by a qualified professional when appropriate.

Grainix Parts is not responsible for damage, malfunction, injury, code violations, or other issues caused by improper installation, misuse, incorrect diagnosis, or failure to follow manufacturer instructions.

18. Warranty Information

Some products may include a manufacturer warranty. Warranty terms, coverage, duration, and eligibility are determined by the manufacturer, not Grainix Parts.

Manufacturer warranties may be limited or void if:

  • The product is installed incorrectly
  • The product is modified
  • The product is used for an unintended purpose
  • The product is damaged after delivery
  • The manufacturer’s instructions are not followed

If you believe your item is covered by a manufacturer warranty, contact us or the manufacturer for review.

We do not guarantee warranty approval by any manufacturer or supplier.

19. Disclaimer of Warranties

To the fullest extent permitted by law, our website and products are provided on an “as is” and “as available” basis.

We disclaim all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy of product information, and uninterrupted website operation.

Some jurisdictions do not allow certain warranty limitations, so some limitations may not apply to you.

20. Limitation of Liability

To the fullest extent permitted by law, Grainix Parts will not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to loss of profits, loss of business, loss of data, equipment downtime, installation costs, labor costs, or damage resulting from product misuse or improper installation.

Our total liability for any claim related to a product or order will not exceed the amount paid by you for the specific product giving rise to the claim.

Some jurisdictions do not allow certain liability limitations, so some limitations may not apply to you.

21. Intellectual Property

All content on our website, including text, images, logos, graphics, page designs, product descriptions, and other materials, is owned by Grainix Parts, licensed to us, or used with permission or for identification purposes.

You may not copy, reproduce, distribute, modify, display, sell, or use website content for commercial purposes without our written permission.

22. Brand Names and Trademarks

Brand names, manufacturer names, model numbers, part numbers, logos, and trademarks appearing on our website are used for product identification, compatibility, and reference purposes only.

All trademarks belong to their respective owners.

Unless clearly stated, Grainix Parts is not affiliated with, sponsored by, endorsed by, or officially authorized by the brands shown on our website.

If you are a brand owner and have concerns about content on our website, contact us at:

info@grainixparts.com

23. User Accounts

If you create an account on our website, you are responsible for maintaining the confidentiality of your login information and for all activity under your account.

You agree to notify us if you believe your account has been accessed without authorization.

We reserve the right to suspend or terminate accounts if we suspect misuse, fraud, violation of these Terms, or activity that may harm our business or customers.

24. Third-Party Links

Our website may contain links to third-party websites, services, tools, or resources.

We are not responsible for the content, accuracy, privacy practices, policies, or actions of third-party websites or services.

Accessing third-party websites is at your own risk.

25. Compliance With Laws

You agree to use our website and products in compliance with all applicable federal, state, and local laws, rules, regulations, licensing requirements, and safety standards.

This may include, where applicable, laws related to appliance repair, HVAC repair, refrigeration work, electrical work, gas-related repairs, environmental regulations, and professional licensing requirements.

You are responsible for determining whether a product requires professional installation or licensed service in your jurisdiction.

26. Indemnification

You agree to indemnify, defend, and hold harmless Grainix Parts, its owners, employees, contractors, suppliers, partners, and service providers from any claims, damages, losses, liabilities, costs, or expenses, including reasonable legal fees, arising from:

  • Your use of our website
  • Your purchase or use of products
  • Your violation of these Terms
  • Your violation of applicable laws
  • Your improper installation or misuse of products
  • Your negligence, misconduct, or inaccurate information
  • Third-party claims related to your purchase or use of products

27. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.

By using our website, you agree to our Privacy Policy.

28. Changes to These Terms

We may update or modify these Terms at any time.

Updated Terms will be posted on this page with a revised “Last Updated” date.

Your continued use of the website after changes are posted means you accept the updated Terms.

29. Severability

If any part of these Terms is found to be invalid, unlawful, or unenforceable, the remaining sections will remain in full force and effect.

30. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Return Policy, and any other policies posted on our website, constitute the entire agreement between you and Grainix Parts regarding your use of the website and purchases from us.

31. Contact Information

For questions about these Terms, contact us at:

Grainix Parts
Email: info@grainixparts.com
Hours: Monday–Friday, 9 AM–5 PM EST
Address: 7610 Industrial Ln, Tampa, FL 33637. Unit 12

By using the Grainix Parts website or placing an order, you acknowledge that you have read, understood, and agree to these Terms of Service.