Refund policy

Returns & Exchanges

At Grainix Parts, we want to make the return process clear, transparent, and fair. If you need to return an eligible item, please follow the instructions below.

30-Day Return Window

We accept returns on eligible items within 30 days of delivery. To qualify for a return, the item must meet our return conditions and must be approved through our return authorization process before being shipped back.

Return Fees & Shipping Costs (Transparent Terms)

To ensure compliance with Google Shopping standards, we explicitly outline all fees.

Restocking Fee: There is a $0 restocking fee for all eligible returns that meet our return conditions.

Return Shipping for Customer Remorse: For incorrect part selection, changing your mind, or failure to verify compatibility before purchase, the customer is responsible for the return shipping costs.

Return Shipping for Store Error: For damaged, defective, or wrong items received due to a Grainix Parts error, the return shipping is completely free ($0) and we will provide a prepaid shipping label.

Return Authorization Required

All returns require prior approval. To start a return, email us at info@grainixparts.com. Please include your order number, the part number you want to return, the reason for the return, and photos of the item and packaging if applicable. If your return is approved, we will provide specific return instructions and a Return Authorization number. Returns sent without prior authorization will not be accepted.

Returnable Items

Eligible items may be returned if they meet all of the following conditions: the item is completely unused and uninstalled, the item is in its original retail packaging, the item is not damaged or missing components, the item shows no signs of installation, testing, grease, or use, and the return is requested within 30 days of delivery. Examples of returnable items include unused standard replacement parts, mechanical components, gaskets, seals, hoses, fasteners, connectors, motors, and fans.

Non-Returnable Items

The following items are strictly not eligible for return: custom-order or special-order items, final-sale items, installed, connected, or used items, damaged or altered items after delivery, items missing original packaging or components, and items returned without authorization or after 30 days from delivery.

Electrical Parts, Control Boards, Thermostats & Sensors

Electrical and control components are subject to stricter return requirements. This includes control boards, thermostats, sensors, switches, relays, igniters, electrical motors, and wiring components. These items must be completely unused, uninstalled, and show no signs of testing, installation, damage, or electrical exposure. Returns will be denied if the item appears to have been connected, powered, or handled in a way that affects its original resale condition.

Inspection and Refunds

Once your return is received, the item will be inspected by our warehouse team. If the return is approved after inspection, a full refund will be issued to your original payment method. Refunds are typically processed within 5–10 business days after the returned item is received. Your bank or payment provider may take additional time to post the transaction. We reserve the right to deny a return if the item is found to be used, installed, or damaged.

Wrong Item, Damaged, or Defective Items

Wrong Item Received: If you received the wrong item, please contact us immediately at info@grainixparts.com with your order number and photos of the item, packaging, and shipping label. We will provide a prepaid return label and send a replacement.

Damaged Item: If your item arrives damaged, contact us within 48 hours of delivery. Include your order number, photos of the damaged item, packaging, and the shipping label.

Defective Item: If you believe an item is defective, contact us at info@grainixparts.com with your order number, part number, and a description of the issue. Defective claims are reviewed case-by-case.

Compatibility Issues

Replacement parts often require exact compatibility with a model number, serial number, part number, voltage, dimensions, or manufacturer specifications. Customers are responsible for verifying compatibility before placing an order. If a part does not fit due to incorrect selection, the item is returnable only if it is completely unused, uninstalled, and in its original packaging.

Exchanges

Exchanges depend on product availability, price difference, item condition, and return eligibility. To request an exchange, contact info@grainixparts.com with your order number, the part you want to return, and the part you would like instead.

Contact & Return Address

Before sending any item back, you must receive an approved Return Authorization.

Brand Name: Grainix Parts

Support Email: info@grainixparts.com

Business Hours: Monday – Friday, 9 AM – 5 PM EST

Return Warehouse Location: 7610 Industrial Ln, Unit 12, Tampa, FL 33637, USA