Privacy Policy

PRIVACY POLICY Effective Date: May 12, 2026 Grainix Parts ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from us. --- 1. INFORMATION WE COLLECT We collect information from you in the following ways: • Account Information: Name, email address, password, shipping and billing address, phone number • Order Information: Items purchased, order amount, order date, and delivery status • Payment Information: Credit card, debit card, and PayPal details (processed securely by our payment provider) • Communication Data: Messages, customer support inquiries, reviews, and feedback • Website Usage Data: IP address, browser type, pages visited, time spent, referring website, and device information • Cookies and Tracking: We use cookies and similar tracking technologies to enhance your browsing experience --- 2. HOW WE USE YOUR INFORMATION We use the information we collect for the following purposes: • Processing orders and delivering products • Sending order confirmations, shipping updates, and customer support • Personalizing your experience and improving our website • Marketing and promotional communications (with your consent) • Fraud prevention and security • Compliance with legal obligations --- 3. COOKIES AND TRACKING TECHNOLOGIES We use cookies and similar tracking technologies to improve our website and understand how you use it. Cookies are small text files stored on your device. You can control cookie settings in your browser preferences. Types of cookies we use: • Essential Cookies: Required for website functionality and security • Analytics Cookies: Help us understand how visitors use our site (Google Analytics) • Marketing Cookies: Used for retargeting ads and customer insights --- 4. THIRD-PARTY SERVICES We may share your information with third-party service providers who assist us in operating our website and conducting our business: • Shopify: Our e-commerce platform provider • Payment Processors: Stripe, PayPal, and other payment gateways • Shipping Carriers: UPS, FedEx, USPS for order delivery • Email Marketing: Klaviyo, Mailchimp for newsletters and promotions • Analytics: Google Analytics for traffic analysis These third parties are contractually obligated to use your information only as necessary to provide their services and maintain confidentiality. --- 5. DATA SECURITY We implement industry-standard security measures to protect your personal information, including SSL encryption, secure payment processing, and restricted access. However, no method of transmission over the internet is completely secure. While we strive to protect your data, we cannot guarantee absolute security. --- 6. YOUR RIGHTS AND CHOICES Depending on your location, you may have the following rights: • Access: Request a copy of your personal data • Rectification: Correct inaccurate or incomplete information • Deletion: Request deletion of your data (subject to legal obligations) • Opt-Out: Unsubscribe from marketing emails and promotional communications • Data Portability: Receive your data in a portable format To exercise these rights, please contact us at info@grainixparts.com. --- 7. CHILDREN'S PRIVACY Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information. --- 8. INTERNATIONAL DATA TRANSFERS If you are located outside the United States, please note that your information may be transferred to and processed in the United States. By using our website, you consent to the transfer of your information to countries outside your country of residence, which may have different privacy rules. --- 9. GDPR AND CCPA COMPLIANCE General Data Protection Regulation (GDPR): If you are an EU resident, we comply with GDPR requirements. We process your data based on your consent, contractual necessity, or legitimate interests. California Consumer Privacy Act (CCPA): If you are a California resident, you have specific rights under CCPA, including the right to know what data we collect, delete your data, and opt-out of data sales. --- 10. RETENTION OF INFORMATION We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. When information is no longer needed, we securely delete or anonymize it. --- 11. THIRD-PARTY LINKS Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information. --- 12. UPDATES TO THIS PRIVACY POLICY We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes by email or by posting the updated policy on our website. Your continued use of our website constitutes your acceptance of the updated Privacy Policy. --- 13. CONTACT US If you have questions about this Privacy Policy or our privacy practices, please contact us at: Grainix Parts Email: info@grainixparts.com Address: 7610 Industrial Ln, Unit 12, Tampa, FL 33637, USA Hours: Monday–Friday, 9 AM–5 PM EST By using our website, you acknowledge that you have read and understood this Privacy Policy.