Contact US
Contact Us
We’re here to help.
Whether you have a question about parts compatibility, need help finding the right replacement component, or need assistance with an existing order, our support team is ready to assist.
Email Support
Email: info@grainixparts.com
Email is the fastest and most reliable way to reach us.
To help us assist you faster, please include:
- Your order number, if applicable
- The product part number
- The model number of your equipment, if available
- A clear description of your question or issue
- Photos of the item, packaging, label, or damage, if applicable
We typically respond during regular business hours.
Business Hours
Monday–Friday: 9 AM–5 PM EST
Saturday–Sunday: Closed
Holidays: Closed
Messages sent outside business hours will be reviewed on the next business day.
What We Can Help With
Parts Compatibility
Not sure if a part fits your equipment? Send us the part number, model number, or photos of the original part, and we will do our best to help review compatibility.
Product Information
We can help with available product details such as part numbers, specifications, dimensions, voltage, connections, or manufacturer information when available.
Availability Questions
Need to check if an item is available before ordering? Contact us with the part number and quantity needed.
Order Status
If you already placed an order, contact us with your order number and we can help review the status, tracking, or shipping updates.
Returns
If you need to start a return, contact us with your order number and reason for return. We will review your request and provide return instructions if the item is eligible.
Damaged or Incorrect Items
If your order arrived damaged or you received the wrong item, please contact us as soon as possible.
Please include:
- Order number
- Photos of the item
- Photos of the packaging
- Photos of the shipping label
- A brief description of the issue
This helps us review the situation and work toward a resolution.
Defective Items
If you believe an item is defective, contact us with your order number, part number, photos, and a description of the issue. We may request additional information before approving a return, replacement, or claim.
Before You Contact Us
To help us respond faster, please have the following ready:
- Order number
- Part number
- Equipment model number
- Description of the issue
- Photos, if relevant
Contact Form
You can also contact us using our online form:
/pages/parts-help-contact
Please provide as much detail as possible so we can better assist you.
Mailing Address
Grainix Parts
7610 Industrial Ln, Unit 12, Tampa, FL 33637, USA
Please do not send returns to this address without prior return authorization. Returns sent without approval may not be accepted.
Important Note
Grainix Parts works with supplier and fulfillment partners. Some orders may ship from different warehouse locations depending on product availability, item type, and destination.
For return instructions, shipping questions, or order issues, please contact us first at:
We Look Forward to Helping You
Whether you are a contractor, technician, business owner, or facility manager, we are here to help you find the right parts and resolve order questions as quickly as possible.
Email: info@grainixparts.com
Hours: Monday–Friday, 9 AM–5 PM EST
Location: 7610 Industrial Ln, Unit 12, Tampa, FL 33637, USA